An ISO 9001:2008 Certified Organisation

Quality & Performance ( Apr 2015 - Jun 2015 )

SR NOSERVICE QUALITYPROCESS/ FUNCTION/ DEPARTMENTEXPECTED PERFORMANCEAPR-15MAY-15JUN-15
1 Lab Reporting errors Lab 5 errors per 1000 tests 0.61 0.35 0
2 Radiology reporting errors Radiology 5 errors per 1000 tests 0 0 0
3 Adverse drug reactions Nursing 0% 0 0 0
4 Unplanned ventillation post anasthesia OT 0.50% 0 0 0
5 Adverse anasthesia events OT 0% 0 0 0
6 Compliance with Surgical  "Time-out" procedure OT 99% 100 100 100
7 Compliance with Prophylactic antibiotic usage within specified time OT 99% 71.79 34 83.97
8 Blood transfusion reactions Blood Storage Unit 0% 0 2% 0
9 Catheter associated UTI (CAUTI) HIC 0% 0 0 0
10 VAP HIC 0% 0 0 0
11 CLABSI HIC 0% 0 0 0
12 SSI HIC 0% 0 0 0.83
13 Return to ICU within 48hrs during same admission ICU 1% 10 0 0
14 Return to emergency within 72 hours with similar complaints Emergency 5% 12.5 0 0
15 Number of Re-intubations within 48 Hours of Extubation Med Admin 0% 0 0 0
16 Patient falls Safety 0 0.07 0.43 0
17 Bed occupancy Med Admin 90% 73.18 68.57 74.31
18 ALOS Med Admin 7.5 6.27 7.37 7.87
19 OPD patient satisfaction index OPD 85% 87.23 87.88 87.81
20 IPD patient satisfaction index IPD 90% 86.03 84.41 86.79
 

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